The lean change framework

Every Deployment playbook pairs each admin action with a change action. Change actions follow one lean framework, applied the same way every time. It condenses ADKAR's five stages into three.

1. Inform

   Goal

   People know the change is coming, why it matters to them, and want it to succeed.

   Covers

   Awareness and Desire

   Typical actions

   Announce early, explain the reason in terms of their work, name a sponsor, invite questions.

2. Explain

   Goal

   People know what to do differently and can do it in their real work.

   Covers

   Knowledge and Ability

   Typical actions

   Short task-based guidance, practice during the pilot, support ready on the day of enforcement.

3. Sustain

   Goal

   The new way of working sticks and operations own it.

   Covers

   Reinforcement

   Typical actions

   Recognize early adopters, track adoption signals, fold feedback into the Maintenance playbook.